Operations manager reviewing store data on a tablet
Home/What's Included

Everything in the programme, laid out plainly.

Six live webinars, full recordings, and a working method you can start using the same week.

Six live webinars

Delivered online in real time, each covering one core topic in depth. Sessions include worked examples using typical retail and hospitality figures.

  • Foot traffic patterns
  • Roster and peak-period correlation
  • Demand signals and stock waste
  • The five-minute morning routine
  • Spotting exceptions early
  • Making the routine stick

Full recordings

Every session is recorded and made available to enrolled participants shortly after it airs, viewable as many times as needed.

Live Q&A time

Each webinar reserves time for questions specific to your store type, format and current reporting tools.

Session reference notes

A short written summary follows each webinar, outlining the method covered so it can be revisited without rewatching the full recording.

Session by session

The six-week arc

01

Understanding foot traffic patterns

How to read hourly entry and dwell data, identify recurring weekly shapes, and separate genuine trend shifts from one-off noise like weather or local events.

02

Correlating roster hours with peak periods

A simple side-by-side method for checking whether current rostering actually lines up with recorded peak trading windows across the week.

03

Reducing stock waste through demand signals

Reading short-interval sales velocity and simple demand indicators to adjust ordering before waste becomes visible on a monthly report.

04

Designing your five-minute morning routine

Assembling the three previous topics into one short daily sequence that fits before the doors open, without extra software.

05

Spotting exceptions early

Recognising when a daily figure sits outside its normal range, and deciding when that's worth acting on versus simply noting.

06

Keeping the routine running

Practical habits, simple templates and team handover notes for keeping the morning routine consistent once the live sessions finish.

Manager comparing rostered shifts with a foot traffic chart on a tablet
Good to know

Training content, not an advisory service

This programme teaches methods and frameworks that operations managers can apply themselves. It does not include personalised advisory, consulting, or recommendations tailored to a specific business, roster or store layout.

Participants remain responsible for how any concept is applied within their own workplace, in line with their employer's policies and applicable workplace laws.